Return Policy

We want you to love what you buy from SuratMart! If something isn’t right, we’re here to help.

 

🗓️ Return Window

• You can return eligible items within 7 days of delivery.
• No hassles, no stress — just simple returns.

 

🔁 How to Initiate a Return

Starting a return with SuratMart is simple:

1. 💬 WhatsApp us at +91 63567 08639

   • Send your Order ID and reason for return

2. 📞 Prefer to call? Reach us directly on +91 63567 08639 for return support

✅ Our team will verify your request and guide you through the pickup or drop-off process
🕒 We typically respond within 24–48 hours (WhatsApp replies are usually faster!)

 

💰 Refund Process

• Refunds are issued after we receive and inspect the returned item
• Processing time: 5–7 working days
• Refunds are made to the original payment method